You can easily register your return or complaint here, if you are from DE and AT. Online purchases cannot be returned or claimed in our stores.

To the Returns Portal

How long can I return products?

You have the option of returning the products within our return period of 30 days.

Where can I register my return?

You can easily register your return under Returns Portal, if you are from DE and AT. Unfortunately, we cannot offer parcel labels for CH and other EU countries. Please return the parcel with the parcel service of your choice.

How can I submit my complaint/return?

Instructions for complaints/returns via Returns Portal:

1. Please enter your order number and postcode with which the order was placed and then select the items you wish to return.
2. Select one of the given reasons for complaint.
3. Choose whether you would like a refund or a replacement delivery for the item in question. Please note that only a 1:1 replacement is possible for goods that are damaged or defective, for example. The replacement delivery will only be sent to you once the returned goods have arrived at our warehouse and have been checked.
4. Pack the items well to avoid transport damage. The best way to do this is to use the parcel and packaging materials you received from us.
5. As soon as your complaint has arrived at our warehouse and has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 working days of receipt of the complaint/return to the payment method originally used for your purchase.

Is an exchange possible?

An exchange is only possible within the applicable return conditions. Please note that only a 1:1 replacement is possible for goods that have arrived damaged or defective, for example. The replacement delivery will only be sent to you once the returned goods have arrived at our warehouse and have been checked.

If it is a defective item from a set, please also use our Contact Form.

My goods have arrived damaged, what can I do?

Please use our Contact Form and send us a photo and the item description. We will get back to you as soon as possible with a proposal on how to proceed in each individual case.

When can I expect a refund?

You will receive a refund for the returned items within 14 working days of receiving the returns confirmation email to the payment method you originally selected.

Please note:

To reduce the environmental impact, we charge a small return fee. The refund will be made minus the return fee.

Germany - 5€
Austria - 5€
Switzerland - Return the parcel with the parcel service of your choice. Unfortunately, we cannot offer parcel labels here.
EU-Abroad - Return the parcel with the parcel service of your choice. Unfortunately, we cannot offer parcel labels here.

The return address is:

Motel a Miio GmbH
Elly-Staegmeyr-Str. 13
Ablieferung: Halle K11 - über Rampe
D - 80999 München